Amazon Web Services
AWS Cloud Support Associate Professional Certificate
10,039 enrolled
Amazon Web Services

AWS Cloud Support Associate Professional Certificate

Launch your career in cloud computing. Build job-ready skills and gain credentials to go from beginner to job-ready in 4 months or less. No degree or prior experience required.

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Earn a career credential that demonstrates your expertise

(269 reviews)

Beginner level

Recommended experience

Flexible schedule
3 months at 10 hours a week
Earn a career credential
Share your expertise with employers
Earn a career credential that demonstrates your expertise

(269 reviews)

Beginner level

Recommended experience

Flexible schedule
3 months at 10 hours a week
Earn a career credential
Share your expertise with employers

Overview

  • Analyze customer feedback and experiences to provide insights to internal teams for improving services.

  • Master advanced troubleshooting techniques to develop unique solutions tailored to customer needs.

  • Develop strategies to drive and optimize customer communication during critical events.

  • Implement processes to efficiently track, prioritize, and analyze customer technology incidents and problems.

What’s included

Shareable certificate

Add to your LinkedIn profile

Taught in English
49 practice exercises

Professional Certificate - 7 course series

What you'll learn

  • Gain a foundational understanding of how computers work

  • Learn how computers talk to each other to exchange data

Skills you'll gain

Category: Amazon S3
Category: Web Development
Category: Hypertext Markup Language (HTML)
Category: Information Technology
Category: Operating Systems
Category: Cloud Computing
Category: Project Management
Category: Amazon Web Services
Category: Public Cloud
Category: Amazon Elastic Compute Cloud
Category: Virtualization
Category: Web Applications
Category: Data Analysis
Category: Servers
Category: Data Centers
Category: Web Servers
Category: Cloud Services
Category: General Networking
Category: Computer Systems
Category: IT Infrastructure

What you'll learn

  • Describe terminology and concepts related to AWS services   

  • Articulate key concepts of AWS security measures and AWS Identity and Access Management (IAM)    

  • You will learn to distinguish among several AWS compute services, including Amazon EC2, AWS Lambda, and Amazon ECS.

  • Understand AWS database and storage offerings, including Amazon Relational Database Service (Amazon RDS), Amazon DynamoDB, and Amazon S3.    

Skills you'll gain

Category: Amazon Elastic Compute Cloud
Category: AWS Identity and Access Management (IAM)
Category: Load Balancing
Category: Amazon S3
Category: Cloud Computing
Category: Scalability
Category: Databases
Category: Amazon CloudWatch
Category: Serverless Computing
Category: Cloud Security
Category: Amazon Web Services
Category: Cloud Storage
Category: Containerization
Category: General Networking
Category: Amazon DynamoDB
Category: Virtual Private Networks (VPN)

What you'll learn

Skills you'll gain

Category: Technical Support
Category: Generative AI
Category: Automation
Category: Customer Support
Category: Cloud Security
Category: Cloud Solutions
Category: Collaboration
Category: Incident Management
Category: Verbal Communication Skills
Category: Communication
Category: Innovation
Category: Root Cause Analysis
Category: Cloud Services
Category: Customer Relationship Management
Category: Amazon Web Services
Category: Customer Relationship Building
Category: Problem Management

What you'll learn

Skills you'll gain

Category: Linux Commands
Category: Linux
Category: Network Troubleshooting
Category: Command-Line Interface
Category: System Configuration
Category: Communication
Category: Network Infrastructure
Category: Software Installation
Category: Operating Systems
Category: Network Security
Category: Technical Support
Category: File Management
Category: Linux Administration
Category: DevOps
Category: Amazon Web Services

What you'll learn

Skills you'll gain

Category: Automation
Category: AWS CloudFormation
Category: Infrastructure as Code (IaC)
Category: Bash (Scripting Language)
Category: Amazon Elastic Compute Cloud
Category: Command-Line Interface
Category: Continuous Monitoring
Category: Infrastructure As A Service (IaaS)
Category: Amazon Web Services
Category: Software Testing
Category: Configuration Management
Category: Continuous Integration
Category: Cloud Management
Category: Patch Management
Category: IT Automation
Category: Scripting

What you'll learn

  • Introductory level Python programming and Python packages

  • Explain the different roles in an organization building software

Skills you'll gain

Category: Python Programming
Category: Serverless Computing
Category: Amazon Web Services
Category: Relational Databases
Category: Amazon DynamoDB
Category: Microservices
Category: Software Architecture
Category: Service Oriented Architecture
Category: Web Services
Category: Databases
Category: Systems Architecture
Category: Scripting
Category: Application Development
Category: Automation
Category: Development Environment
Category: API Gateway
Category: Cloud Computing Architecture
Category: Program Development
Category: Software Development
Category: Cloud Applications

What you'll learn

Skills you'll gain

Category: Cloud Computing Architecture
Category: Technical Support
Category: Amazon Web Services
Category: Network Troubleshooting
Category: Professional Networking
Category: Portfolio Management
Category: Interviewing Skills
Category: Technical Documentation
Category: Customer Support
Category: Cloud Computing
Category: Presentations

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Instructors

Alex G.
Amazon Web Services
15 Courses80,191 learners
Russell Sayers
Amazon Web Services
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Morgan Willis
Amazon Web Services
32 Courses875,859 learners
Seph Robinson
Amazon Web Services
20 Courses565,092 learners
Rafael Lopes
Amazon Web Services
21 Courses228,242 learners
Oksana Hoeckele
Amazon Web Services
12 Courses23,225 learners

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Frequently asked questions

¹ Median salary and job opening data are sourced from Lightcast™ Job Postings Report. Content Creator, Machine Learning Engineer and Salesforce Development Representative (1/1/2024 - 12/31/2024) All other job roles (8/1/2024 - 8/1/2025)